Refund policy

To request a return, email hi@cinchie.com within 30 days of delivery. Include your order number and which three-pack you would like to return. Please contact us before mailing anything so we can confirm the return instructions.

For a change-of-mind return, return the complete three-pack, unused and unworn, with its packaging. You are responsible for return postage. We do not charge a restocking fee.

If your order arrives damaged, defective or incorrect, email hi@cinchie.com with a description and, if convenient, a photo. We handle these problems separately from change-of-mind returns and will help arrange the appropriate resolution. We cover approved return or replacement shipping for these issues.

After receiving and inspecting an approved return, we process the refund to the original payment method within 10 business days. Your bank or payment provider may take additional time to show the credit. We may resolve an issue without asking you to return the item.

If you need to cancel or correct an order, email us promptly. We will help when possible before shipment. Contacting us does not guarantee that a packed or shipped order can be changed. If we confirm cancellation of a paid, unshipped order, we will refund it to the original payment method.

Pre-orders are different: you can cancel a pre-order any time before your order ships for a full refund. Our Shipping Policy explains pre-order dates, delays and cancellation.

Approved returns should be addressed to:
Cinchie
PO Box 615
Escalante, UT 84726
United States