Shipping & returns
Pre-orders
Pre-orders are paid at checkout and ship by the ships-by date shown with the Pre-order button and in your order confirmation. You can cancel a pre-order any time before your order ships for a full refund. See the Pre-orders section of our shipping policy.
Free standard shipping
We offer free standard shipping to the 50 United States and Washington, DC. In-stock orders are prepared for shipment within 2–3 business days, excluding weekends and holidays.
We email tracking when your order is prepared for shipping. Carrier delivery estimates begin after handoff and are not guaranteed arrival dates. See our full shipping policy for destinations, delays and address changes.
Returns and refunds
To request a return, email hi@cinchie.com within 30 days of delivery, before mailing anything. For a change-of-mind return, send the complete three-pack, unused and unworn, with its packaging. You pay return postage; there is no restocking fee.
After receiving and inspecting an approved return, we process the refund within 10 business days. Your bank or payment provider may take additional time to show the credit.
For damaged, defective or incorrect orders, email us for help. We handle these issues separately from change-of-mind returns. See the full return and refund policy for details and return instructions.
THE LITTLE THINGS
Good questions.
What comes in a kit?
Three Cinchie locking hair ties: Black plus two colors. Campfire adds Teal and Orange, Bloom adds Tan and Pink, and Oasis adds Sand and Sky. Every tie has a black lock and end cap.
How much is a kit?
A kit is $20 USD for three hair ties. Standard shipping is free to the 50 United States and Washington, DC. Any applicable taxes will be shown at checkout. See our shipping and returns details.
How do I adjust it?
Put the loop around your hair. Squeeze the lock, slide it to adjust the tension, and release it to hold. To loosen or remove it, squeeze again and slide the lock away from your hair.
How do pre-orders work?
Pre-order a kit on our home page or the kit page. You pay at checkout, and your order ships by January 5. The Founders Edition is the first 100 kits. You can cancel any time before your order ships for a full refund: email hi@cinchie.com.
Where can I ask another question?
Email hi@cinchie.com for product questions, order help or return requests.